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  • Can I change the shipping address for my order?
    We will be happy to change the shipping address for you order! Please email our Customer Care team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic address to an International address, or from an International address to a domestic address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
  • Can I modify my order after I’ve placed it?
    No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
  • Who should I contact if there is a missing item(s) in my order?
    Please email our Customer Care team within 14 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you ASAP! **Discontinued items will be issued store credit for the amount paid. **
  • How do I track my order?
    Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
  • Who should I contact if I received wrong items?
    If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team within 14 days of delivery with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the purchase number. and a list of the items that are missing. We'll get back to you ASAP!
  • How do I return or exchange my order?
    We want you to be completely happy with your purchase. If you aren't satisfied, you can return your product for a full refund* or exchange within 30 days of the shipping date. The product must be returned in new condition and in the original packaging. The buyer must pay all return shipping costs and register their return package with a tracking number. You'll be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Shipping will not be refunded. This policy does not apply to custom units. Please see below for more information regarding custom units. Return packages must include: • Receipt of purchase • Original packaging • Tracking number • Your refund or exchange will be processed once we have received the product in our warehouse. *Giftcards are not refundable. *Please note that all international sales are final, and international customers are responsible for necessary duties and tariffs. The amount will differ based on country of reception and the cost of product.
  • What if I have forgotten my account password?
    When signing in you can click on the forgotten password link below the sign up area. You will be redirected to a new page where you will be instructed to fill in your registered email address. You will receive an email with a link to reset password.
  • How do I pay for a Power soap company purchase?
    Power soap offers you multiple ways to pay securely. These include: Debit and Credit Cards, Net banking, Wallets, UPI, Cash on Delivery.
  • How will my personal information be used?
    Please refer Power soap Privacy policy for the way we deal with and handle your personal information. The link for the same is WEBSITE LINK
  • How Does Power Soap Company use my cookie information?
    Please refer to the Unilever Cookie policy by clicking on Website LINK
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